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Fun Facts about Capresso Customer Service

January 30, 2015

Did you know that Capresso customer service is USA-based and highly trained? Here are more fun facts about Capresso customer service. Whatever you need, we’re here to help.

  • The three things people like most about Capresso customer service? 1 – Fast turnaround. 2 – US-based. 3 – Talking to a human being who solves their problems rather than reading from a script.

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  • 24-48 hours – That’s how fast we usually handle Capresso machines sent in for repair. Once we receive it, it will usually be repaired and shipped back to you that same day or the next.

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  • Capresso customer service representatives know how to solve your problems because they’ve used the same machines you have. We rely on hands-on training, not scripts, to prep them for the job.

Training 1

  • Capresso customer service gets hundreds id calls per day, with questions on where to buy and why to buy, on Product Registration, and on how to use or troubleshoot the machines. They’re all important to us. No calls left behind – if you leave a message, we will get back to you as quickly as possible.

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  • Busiest days for Capresso customer service? Monday and Tuesday, followed by Thursday and Friday, and 11am – 12:30pm Eastern is the busiest time. Tip: try Wednesdays for fastest service.

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We’re happy to help, and our instruction books and website are great resources too.

We’d love to hear from you. Contact us by phone at 800-767-3554 or email at contact@capresso.com. We’re open Monday through Thursday from 8 a.m. – 9 p.m. Friday from 8 a.m – 8 p.m. and Saturday 9 a.m – 5 p.m.

To find out more about Capresso products, visit Capresso.com.

Hazelnut Candy Latte

January 16, 2015

National Gourmet Coffee Day is this Saturday. Creating gourmet espresso based-beverages at home is easy with the Capresso EC PRO, and what better way to celebrate this holiday than with this toasty-sweet hazelnut drink topped with Ferrero Rocher chocolate hazelnut pieces. Choice-3 50% Hazelnut Candy Latte 1 serving

  • 1 ounce hazelnut syrup
  • 4-6 ounces milk
  • 1-2 shots of espresso
  • 2 Ferrero Rocher chocolate hazelnut candies, finely chopped

In your Capresso EC PRO Professional Espresso & Cappuccino machine, pull 1-2 shots of espresso and set aside. Froth 4-6 ounces of milk using the EC PRO’s frother. Pour the hazelnut syrup and espresso into a large mug, and add the frothed milk. Top with finely chopped Ferrero Rocher candy pieces, and enjoy!

You can find more recipes at www.capressoblog.com and more information about Capresso products at www.capresso.com.

Pomegranate-Ginger Tea

January 9, 2015

January is National Hot Tea Month. Celebrate with this new Pomegranate-Ginger Tea that will warm up your weekend. If cold season has you feeling down, this recipe contains a dose of antioxidants to help.

Choice-1 50%

Pomegranate-Ginger Tea

- 1 serving

- 2 green tea bags

- 3 teaspoons POM Wonderful pomegranate juice

- 3 teaspoons Mānuka honey

- Fresh ginger, 4-5 thin slices

Use your Capresso electric water kettle with variable temperature control to heat water for brewing the green tea. Pour water into a cup. Add the sliced ginger and pomegranate juice to the hot water and steep along with the green tea bags. Remove ginger slices before drinking. Mix in the honey, serve warm and enjoy.

You can find more tea recipes at www.capressoblog.com and more information about Capresso products at www.capresso.com.

Spiced Cranberry-Apple Iced Tea: A Frosty, Fun Treat

December 19, 2014

When it comes to beverages, cold is hot this holiday season, and frosty iced tea is one of the easiest holiday beverages to prepare. This delicious recipe for Holiday Spiced Cranberry-Apple Iced Tea can be custom brewed in minutes in a Capresso Iced Tea Maker for a tasty beverage everyone will enjoy.

Apple Cranberry 300dpi

Holiday Spiced Cranberry-Apple Iced Tea

– 6-8 black tea bags

– 1 cup cranberry-apple juice

– 2 medium sized Fuji apples, unpeeled, sliced

– Dash of ground cinnamon

– Dash of ground nutmeg

– Simple syrup to taste

Fill the pitcher with ice and sliced apples. Save some of the sliced apples for garnish. Fill the water tank with fresh cold water, and place 6 to 8 bags of black tea (or your desired portion of loose tea) to the filter basket. Push the brew button, and allow the tea to brew.

Once brewing is complete, pour 1 cup of cran-apple beverage into the pitcher and stir. Pour into tall serving glasses and sprinkle with ground cinnamon and ground nutmeg. Garnish with remaining apple slices and enjoy!

To find out more about Capresso products, visit Capresso.com.

Give the Gift of Capresso

December 12, 2014

Make people happy with the gift of Capresso. Here are our top picks for holiday giving. Look for more gift ideas at www.capresso.com.

 

Capresso_CoffeeTEAM PRO_Glass_Lifestyle_300dpiCoffeeTEAM PRO Glass

For those who want a bean-to-carafe experience that’s a cut above the rest. Advanced coffee maker with a professional-grade conical burr grinder that grinds slowly for more aroma. Multiple technological advancements for more convenience. Both the CoffeeTEAM PRO Glass and the CoffeeTEAM PRO Therm are available at capresso.com

 

On-the-Go Personal Coffee MakerCapresso_On The Go_Lifestyle_300dpi

For those who want to take coffee with them wherever they go. Brews 16 ounces from either ground coffee or soft pre-packaged coffee pods in less than four minutes, into a beautiful stainless steel thermal travel mug. 

 

Ceramic Burr GrinderCeramic Grinder Lifestyle HR

For those who crave the rich coffee taste that only comes from brewing freshly ground beans.  Takes the guesswork out of grinding beans with easy-to-read measurement marks, 17-position grind selection and added convenience features.

 

 

H20 Steel Water Kettle

Capresso_H2OSteel_HERO_Lifestyle_300dpi

For those who want to boil water for tea, hot chocolate, French press coffee and more. Faster, safer and more energy efficient than any stovetop kettle, this large capacity cordless water kettle combines beautiful stainless steel housing with streamlined, one-switch operation.

 

EC PRO Lifestyle 50EC PRO Professional Espresso & Cappuccino Machine

For those who want to brew like a barista at home. Featuring an advanced pump boiler system and two filter choices, this commercial-grade machine allows coffee lovers at any skill level to prepare barista-quality beverages.

 

Froth TECCapresso_Froth Tec Beauty HR

For those who love thick and creamy froth and foam. The largest capacity automatic milk frother on the market, it froths up to 10 ounces of milk or steams up to 16 ounces, at the touch of a button.  Illuminated operating buttons make it easy: just choose the hot, warm or cold temperature setting.

 

Iced Tea Lifestyle 72

Iced Tea Maker

For those who love iced tea. Custom brews a refreshing pitcher of iced tea, from loose tea or tea bags, into a beautiful 80-ounce glass pitcher at the touch of a button. Comes with 18 delicious tea recipes.

 

 

Holiday Giveaway: Enter to Win

December 5, 2014

It’s holiday giveaway time! Win (1) froth TEC and (1) Coffee a la Carte, perfect for celebrating the colder weather.

  • Starting Friday, December 5, visit Capresso’s Facebook page to enter and submit an entry form.
  • Answer the poll question to receive an additional entry (optional).
  • One winner will be chosen at random from fans that entered the sweepstakes.
  • Giveaway ends Monday, December 15.

HolidayGiveaway-NOBorderThe Capresso Coffee a la Carte Cup-to-Carafe Coffee & Tea Maker combines two of the most popular trends in coffee makers – single serve and carafe-style – with a separate tea filter to rapid brew tea. Operation is easy and intuitive, with customizable brewing and sizing options.  Preset illuminated brewing buttons for Small Cup, Large Cup, Carafe or Tea.

Enjoy thick and creamy froth and foam for an iced coffee smoothie, vanilla almond iced coffee, or icy lemon latte with the Capresso froth TEC. The largest capacity automatic milk frother on the market, it froths up to 10 ounces of milk or steams up to 16 ounces with the touch of a button. Three illuminated operating buttons make for easy functioning: just choose the hot, warm or cold temperature setting.

Actual retail prices are $179.99 for the Capresso Coffee a la Carte and $99.99 for the froth TEC. For more information, visit www.capresso.com.

Official Facebook Rules:

JURA Inc. is sponsoring this Contest of one (1) Capresso Coffee à la Carte ($179.99 retail value) and (1) Capresso froth TEC ($99.99 retail value). No purchase necessary to enter or win. In order to enter the Contest, you must agree to these Official Rules. The Rules consist of: (i) the terms and conditions on this page; and (ii) the Entry Form. If you do not agree to the Rules, you are not eligible to participate in the Contest or to win any of the prizes. You agree that registration for this Contest and/or a submission of an entry in the Contest constitutes your agreement to these Rules. The Contest is open to legal residents of 50 United States or District of Columbia and aged 18 or older at the time of entry. Employees and their family members of JURA Inc. are not eligible to win. Contest entry period begins December 5, 2014 at 9:30 a.m. CST and ends December 15, 2014 at 9:30 a.m. CST.  To enter, visit http://www.facebook.com/capresso. Click on the “Giveaway” tab and “like” Capresso, then follow the directions and submit a completed entry form. JURA Inc. accepts no responsibility for submissions delayed or lost, however caused. One entry per person. JURA Inc. will select one (1) winner at random and notify the winner via email within 48 hours of contest end. The notification email will be sent to the email address listed on the entry form. If the winner does not reply within twenty-four (24) hours of notice, he/she forfeits the prize and JURA Inc. reserves the right to select a new winner. JURA Inc. is responsible for shipping one (1) Capresso Coffee à la Carte and (1) Capresso froth TEC to the winner. Prize will be shipped ground. No Facebook, Twitter or Pinterest endorsement. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Pinterest. You are providing your information to JURA Inc. and not to Facebook, Twitter or Pinterest. The information you provide will only be used for winner notification purposes.

Pumpkin Spice Dirty Chai Latte

November 21, 2014

It’s almost one of our favorite days – National Espresso Day! Celebrate with an extra kick of caffeine in this spicy, frothy drink. Our recipe transforms the fall-favorite pumpkin spice into an espresso-and-chai tea fusion. Our Pumpkin Spice Dirty Chai Latte is easy to make, so there’s no need to go out and buy pumpkin spice drinks.

Chi Tea 300

Pumpkin Spice Dirty Chai Latte

2 servings

– 6-10 ounces non-fat milk

– Double shot of espresso (3 ounces total)

– Powdered Chai Tea mix

– Ground nutmeg and cinnamon, or pumpkin pie spice to garnish

Place the frothing disk into the froth enhancer of your Capresso froth TEC and ensure it is securely snapped inside the bottom of the milk pitcher. Add 6-10 ounces of non-fat milk to the milk-frothing pitcher. Place the lid on top and press the hot-froth button. Allow milk to start frothing for about 1-2 minutes, and then add recommended serving of Chai Tea mix directly into the froth TEC.

Meanwhile, in your Capresso espresso machine, pull a double shot of espresso and set aside.

Wait for frother to automatically shut off. Poor the chai flavored milk froth and equal portions of espresso into each serving glass and stir well. Garnish with Pumpkin pie spices and enjoy!

To find out more about Capresso products, visit Capresso.com.

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