Fun Facts about Capresso Customer Service

Did you know that Capresso customer service is USA-based and highly trained? Here are more fun facts about Capresso customer service. Whatever you need, we’re here to help.

  • The three things people like most about Capresso customer service? 1 – Fast turnaround. 2 – US-based. 3 – Talking to a human being who solves their problems rather than reading from a script.

Group 1

  • 24-48 hours – That’s how fast we usually handle Capresso machines sent in for repair. Once we receive it, it will usually be repaired and shipped back to you that same day or the next.


  • Capresso customer service representatives know how to solve your problems because they’ve used the same machines you have. We rely on hands-on training, not scripts, to prep them for the job.

Training 1

  • Capresso customer service gets hundreds of calls per day, with questions on where to buy and why to buy, on Product Registration, and on how to use or troubleshoot the machines. They’re all important to us. No calls left behind – if you leave a message, we will get back to you as quickly as possible.


  • Busiest days for Capresso customer service? Monday and Tuesday, followed by Thursday and Friday, and 11am – 12:30pm Eastern is the busiest time. Tip: try Wednesdays for fastest service.

Group 2

We’re happy to help, and our instruction books and website are great resources too.

We’d love to hear from you. Contact us by phone at 800-767-3554 or email at We’re open Monday through Thursday from 8 a.m. – 9 p.m. Friday from 8 a.m – 8 p.m. and Saturday 9 a.m – 5 p.m.

To find out more about Capresso products, visit

Hazelnut Candy Latte

National Gourmet Coffee Day is this Saturday. Creating gourmet espresso based-beverages at home is easy with the Capresso EC PRO, and what better way to celebrate this holiday than with this toasty-sweet hazelnut drink topped with Ferrero Rocher chocolate hazelnut pieces. Choice-3 50% Hazelnut Candy Latte 1 serving

  • 1 ounce hazelnut syrup
  • 4-6 ounces milk
  • 1-2 shots of espresso
  • 2 Ferrero Rocher chocolate hazelnut candies, finely chopped

In your Capresso EC PRO Professional Espresso & Cappuccino machine, pull 1-2 shots of espresso and set aside. Froth 4-6 ounces of milk using the EC PRO’s frother. Pour the hazelnut syrup and espresso into a large mug, and add the frothed milk. Top with finely chopped Ferrero Rocher candy pieces, and enjoy!

You can find more recipes at and more information about Capresso products at

Pomegranate-Ginger Tea

January is National Hot Tea Month. Celebrate with this new Pomegranate-Ginger Tea that will warm up your weekend. If cold season has you feeling down, this recipe contains a dose of antioxidants to help.

Choice-1 50%

Pomegranate-Ginger Tea

– 1 serving

– 2 green tea bags

– 3 teaspoons POM Wonderful pomegranate juice

– 3 teaspoons Mānuka honey

– Fresh ginger, 4-5 thin slices

Use your Capresso electric water kettle with variable temperature control to heat water for brewing the green tea. Pour water into a cup. Add the sliced ginger and pomegranate juice to the hot water and steep along with the green tea bags. Remove ginger slices before drinking. Mix in the honey, serve warm and enjoy.

You can find more tea recipes at and more information about Capresso products at